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Customer Service Specialist

Friendswood, TX 77546

Posted: 01/11/2024 Employment Type: Contract Job Category: Other Area(s) Job Number: 547

Job Description

International chemical company located in Friendswood is looking for a motivated team member.  This team member will be part of the customer service division.

Goal of Function
  • Communicate effectively with customers by phone and email to ensure the best service possible
  • Coordinate with sales team in the implementation of customer strategies
  • Working hand in hand with supply chain team to ensure accurate order release base on forecast
  • Receive and process customer purchase orders accurately and efficiently
  • Research and resolve issues pertaining to Customer Service nonconformances
  • Allocate and assign inventory to specific Customer orders
  • Customer order logistic handling, warehouse customer order placement and coordination
  • Complete an order "order to cash" in the ERP system - sending an order acknowledgment, entering the PO, allocating inventory, posting the invoice, sending to the customer, handling any issues
  • Handling documents such as BOLs, CoA's, hazardous material, etc.
  • Execute order management and transactions for accounts within Americas region
  • Coordinates entire order and supply management tasks (“quote to cash”) and ensure supply performance is delivered according company guidelines
  • Working closely with supply chain team to ensure order release base on forecast or order demand control.
  • Supervision of delivery plans and logistic processes
  • Active advising major customers with related Key Account Manager including Supply and Demand change, Organization change, etc.
  • Regular contacts with international wholesale clients via phone and email
  • Develop skills and knowledge to enable added value activities such as continuous improvements, process and cost optimization
  • Interactions with other departments on-site and abroad
  • Handle all phases of order processing such as order entry, invoice proofing, order maintenance, paperwork (BOL) and miscellaneous invoice and sales history.
  • Handle customer collection for all outstanding invoices.
  • Manage all activities relating to offsite consignment warehouse, as well as billing, coordinating inventory movement and purchasing
  • Manage customer accounts in coordination with Sales team
  • Attend customer meetings to build strong business relationships
  • Enter and maintain customer orders, customer master and CSR information, and price list maintenance.
  • Ensure customer complaints regarding product or service issues are properly communicated.
  • Issue returns as necessary, including the preparation of all necessary paperwork
  • Support company initiatives as needed.

Required Skills and Experience
  • College degree strongly preferred but not required.
  •  4-5 years professional experience required.
  • Experienced IT-user skills: MS Office (Word), ERP (MS Dynamics NAV or AX)
  • Experience with bill of ladings, certificate of analysis, packing lists, material safety data sheets, and all other required paperwork needed for shipping to domestic and foreign destinations.
  • Chemical or International Customer Service experience plus

Candidate Profile
  • High customer and service centricity with quality awareness
  • Pro-active behavior and interest for company, processes and product lines
  • Flexible with an appreciation of a fast-growing and multi-cultural environment
  • Highly organized with good problem solving skills  
  • Ability to manage time effectively and to prioritize multiple tasks.
  • Must have strong communication (English) and interpersonal skills
  • Bilingual is a plus

Below are the service criteria:
  • Team player
  • Work ethnic
  • Communicator
  • Culture fit
  • Reliable
  • Sense of urgency
  • Optimistic
  • Prioritization
  • Attention of detail
  • Result Oriented


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About Friendswood, TX

Ready to embark on an exciting career journey in Friendswood, Texas? This vibrant city nestled between Houston and Galveston offers a perfect blend of small-town charm and big-city opportunities. With quick access to the Gulf Coast and renowned attractions like the Kemah Boardwalk and Space Center Houston, Friendswood is not only a great place to work but also to explore. Indulge in the local cuisine, catch a performance at the historic Bay Area Harbour Playhouse, or cheer on the Houston Texans at NRG Stadium. Join us in discovering the endless possibilities for professional growth and a fulfilling lifestyle in Friendswood. Browse our diverse job listings and take the first step towards a rewarding career in this captivating Texan town.