Find Your Next Opportunity
Search our current openings and apply today.
ProSource Staffing
https://www.prosourcepeople.com/wp-content/uploads/2021/09/JB-Square-200x200-1.png
http://www.prosourcepeople.com
http://www.prosourcepeople.com
true
Customer Service Specialist
#1 Parkside Dr. Friendswood, TX 77546 US
Posted: 01/11/2024
2024-01-11
2024-10-07
Employment Type:
Contract
Job Category: Other Area(s)
Job Number: 547
Job Description
International chemical company located in Friendswood is looking for a motivated team member. This team member will be part of the customer service division.
Goal of Function
Required Skills and Experience
Candidate Profile
Below are the service criteria:
Goal of Function
- Communicate effectively with customers by phone and email to ensure the best service possible
- Coordinate with sales team in the implementation of customer strategies
- Working hand in hand with supply chain team to ensure accurate order release base on forecast
- Receive and process customer purchase orders accurately and efficiently
- Research and resolve issues pertaining to Customer Service nonconformances
- Allocate and assign inventory to specific Customer orders
- Customer order logistic handling, warehouse customer order placement and coordination
- Complete an order "order to cash" in the ERP system - sending an order acknowledgment, entering the PO, allocating inventory, posting the invoice, sending to the customer, handling any issues
- Handling documents such as BOLs, CoA's, hazardous material, etc.
- Execute order management and transactions for accounts within Americas region
- Coordinates entire order and supply management tasks (“quote to cash”) and ensure supply performance is delivered according company guidelines
- Working closely with supply chain team to ensure order release base on forecast or order demand control.
- Supervision of delivery plans and logistic processes
- Active advising major customers with related Key Account Manager including Supply and Demand change, Organization change, etc.
- Regular contacts with international wholesale clients via phone and email
- Develop skills and knowledge to enable added value activities such as continuous improvements, process and cost optimization
- Interactions with other departments on-site and abroad
- Handle all phases of order processing such as order entry, invoice proofing, order maintenance, paperwork (BOL) and miscellaneous invoice and sales history.
- Handle customer collection for all outstanding invoices.
- Manage all activities relating to offsite consignment warehouse, as well as billing, coordinating inventory movement and purchasing
- Manage customer accounts in coordination with Sales team
- Attend customer meetings to build strong business relationships
- Enter and maintain customer orders, customer master and CSR information, and price list maintenance.
- Ensure customer complaints regarding product or service issues are properly communicated.
- Issue returns as necessary, including the preparation of all necessary paperwork
- Support company initiatives as needed.
Required Skills and Experience
- College degree strongly preferred but not required.
- 4-5 years professional experience required.
- Experienced IT-user skills: MS Office (Word), ERP (MS Dynamics NAV or AX)
- Experience with bill of ladings, certificate of analysis, packing lists, material safety data sheets, and all other required paperwork needed for shipping to domestic and foreign destinations.
- Chemical or International Customer Service experience plus
Candidate Profile
- High customer and service centricity with quality awareness
- Pro-active behavior and interest for company, processes and product lines
- Flexible with an appreciation of a fast-growing and multi-cultural environment
- Highly organized with good problem solving skills
- Ability to manage time effectively and to prioritize multiple tasks.
- Must have strong communication (English) and interpersonal skills
- Bilingual is a plus
Below are the service criteria:
- Team player
- Work ethnic
- Communicator
- Culture fit
- Reliable
- Sense of urgency
- Optimistic
- Prioritization
- Attention of detail
- Result Oriented
Meet Your Recruiter
Share This Job:
Related Jobs:
Login to save this search and get notified of similar positions.About Friendswood, TX
Ready to embark on an exciting career journey in Friendswood, Texas? This vibrant city nestled between Houston and Galveston offers a perfect blend of small-town charm and big-city opportunities. With quick access to the Gulf Coast and renowned attractions like the Kemah Boardwalk and Space Center Houston, Friendswood is not only a great place to work but also to explore. Indulge in the local cuisine, catch a performance at the historic Bay Area Harbour Playhouse, or cheer on the Houston Texans at NRG Stadium. Join us in discovering the endless possibilities for professional growth and a fulfilling lifestyle in Friendswood. Browse our diverse job listings and take the first step towards a rewarding career in this captivating Texan town.